Shipping to UK Mainland only
Orders under £4.99 (ex vat)* incur a £5 carriage charge
Orders between £5-£14.99 (ex vat)* incur a £6.50 carriage charge
Orders between £15-£39.99 (ex vat)* incur a £7.50 carriage charge
Free delivery on orders above £40 (ex vat)*
WE AIM TO DISPATCH EVERY ORDER WITHIN 48 HOURS OF RECEIPT OF OFFICIAL ORDER.
*Delivery charges apply to order values before VAT is added.
All prices exclude V.A.T. Prices and product specifications are subject to alteration without notice. In the event that the economic conditions deteriorate at an unforeseen rate not anticipated, we reserve the right to impose a temporary surcharge on all goods dispatched.
RBUK (A Division of Nautilus Designs Limited) manufacture and supply similar products or patterns for different markets. In order to maintain product availability, we reserve the right to supply a substitute product of similar specification and quality with our assurance that it will be directly interchangeable with our listed item. We ask you to accept the minor specification changes with our assurance that substitute products will be directly interchangeable with the listed item and will perform the same functions. Please note ALL sizes and dimensions shown on this website are accurate to within normal trade tolerances. Certain items and dimensions have been changed to the nearest metric equivalent size where necessary. Tested product is supplied to order.
Our customer service department is open between 9.00am – 5.00pm Monday to Friday.
Copyright on all images on this website vest in the company. No copying or reproduction may be carried out without the written licence of the company.
Terms and Conditions
In this document the following words shall have the following meanings:
1.1 “Buyer” means the organisation, company or person who buys Goods from the Seller.
1.2 “Conditions” means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.
1.3 “Delivery date” means the date specified by the Seller when the Goods are to be delivered.
1.4 “Goods” means items to be supplied to the Buyer by the Seller.
1.5 “Price” means the amount set out in this web site in British Pounds.
1.6 “Seller” means RBUK (A Division of Nautilus Designs Limited).
2.1 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these conditions.
2.2 Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Conditions.
2.3 Nothing in these Conditions shall affect the statutory rights of any Buyer dealing as a consumer.
CONDITIONS OF WEB SITE USE
3.1 Governing Law and Contract Formation. No contract will subsist between you and RBUK (A Division of Nautilus Designs Limited) for the sale by it to you of any product unless and until the ‘Seller’ accepts your order by e-mail confirming that it has dispatched your product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time the ‘Seller’ sends the e-mail to you (whether or not you receive that e-mail). For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and the ‘Seller’ that irrevocably submit to the non-exclusive jurisdiction of the English Courts.
4.1 While every effort is made to portray items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Any description given or applied to the Goods is given by way of identification only and the use of such description shall not constitute a sale by description. For the avoidance of doubt, the Buyer hereby affirms that it does not in any way rely on any description when entering into the contract.
5.1 All items shown on our website are in stock and dispatched from our warehouse. On occasion due to an administrative error or unsuitable quality when the product is picked for your order, we may not be able to supply the item. Therefore all items are subject to availability. We will inform you as soon as possible by email or phone.
PRICE AND PAYMENT
6.1 Payment of the Price in this web site is strictly through Worldpay and in British pounds sterling only.
7.1 All the prices on this web site are subject to VAT at the prevailing rate
8.1 When you register to use the RBUK (A Division of Nautilus Designs Limited) web site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should change your password and/or notify us immediately. If the ‘Seller’ has reason to believe that there is likely to be a breach of security or misuse of the RBUK (A Division of Nautilus Designs Limited) website, we may require you to change your password or we may suspend your account.
9.1 Unless otherwise agreed in writing, delivery of the Goods shall take place at the address specified by the Buyer. The Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
9.2 The date of delivery specified by the Seller is an estimate only. Time for delivery shall not be of the essence of the contract and while every reasonable effort will be made to comply with such dates compliance is not guaranteed and the Buyer shall have no right to damages or to cancel the order for failure for any cause to meet any delivery date if stated.
9.3 Delivery will be between 1-2 working days (Saturday, Sunday and Bank holidays do not constitute in these terms and conditions as a working day). This website is restricted to the delivery of Goods to the UK mainland only. For customers on the Isle of Man, Isle of Wight, Channel Islands, Western Isles & Northern Ireland, please contact us and we will be glad to advise you of our services to these areas. There will be an additional delivery charge for AB and DD and postcodes in the Highlands and Islands and deliveries in the Channel islands and Ireland. We shall not be liable to any person for loss or damage which may arise from not receiving the order on a specified day.
All deliveries are made to ground floor, reception or the loading bay.
9.4 Should you require a guaranteed next day delivery please contact us direct for further details on 0121 502 7329.Cancellations
10.1 If you wish to cancel an order which has not been dispatched, you must contact us by email at firstname.lastname@example.org or telephone on 0121 502 7342. If the item has already been dispatched, then please follow our returns policy below.
11.1 You have the right to return goods to us within 30 working days of receiving the goods for any reason.
11.5 We regret we cannot accept returned goods without first being contacted in writing (see above). You will receive a refund, or your credit card will be refunded, no later than 30 days after the ‘Sellers’ receipt of returned goods.
11.6 If we fail to ship an order within 30 days of the order being placed you are entitled to a full refund
12.1 The ‘Seller’ shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so, or for any damage or defect to the goods delivered that is caused by any event or circumstance beyond its reasonable control.
13.1 Except as specifically stated on this Web site, to the fullest extent permitted at law, neither the ‘Seller’ nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, the ‘Seller’ does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of RBUK (A Division of Nautilus Designs Limited).
GOVERNING LAW AND JURISDICTION
14.1 This Agreement shall be governed by and construed in accordance with the law of England and the parties hereby submit to jurisdiction of the English courts.